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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Agency profile · CQC 1-10018103602

My Homecare Leicester

↗ View on cqc.org.uk⌖ See nearby

Provider

Passionate Homecare Ltd

Leicestershire · East Midlands · Active since 10/1

GoodHome-care★ Owner-managed (director & PSC)RM: Oommen, Leji

Overall rating

Good

safeRequires improvement

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

29/Sep/2022 - 00:00

Inspected 3 years ago

Overview Inspections (1)Findings (5)Owner-management Methodology

5 findings across 4 themes

Every concern logged by inspectors

care planning
2 findings
- moderate“We reviewed four people's risk assessments and found risk assessments for Diabetes and Epilepsy were not in place.”
- moderate“staff did not have information and guidance on how to identify signs of deterioration, or what to do in an emergency.”
governance
1 finding
- minor“Recruitment processes were not always consistently applied. We reviewed three staff files and found gaps in employment history.”
leadership
1 finding
- minor“At the time of our inspection there was not a registered manager in post.”

communication with families

1 finding

minor“Some people felt however communication about changes to the service, for example, were not always regularly provided and could be improved.”