minor“Regular medicine audits were not carried out, however the provider had put in place an electronic system which monitored medication administration 'live'”
care planning
1 finding
minor“nationally recognised tools to assess risks in relation to skin integrity and malnutrition were not always used”
communication with families
1 finding
minor“Some people and relatives told us changes to rotas were not always effectively communicated. However, none felt this significantly impacted the quality of the service.”
person centred care
1 finding
minor“People and relatives were not always clear on what formal processes were in place to review their individual care.”