moderate“The provider had not made enough checks to ensure staff met the requirements of the role. One staff member had not provided a full work history on their application form.”
safeguarding
1 finding
moderate“At the time of the inspection, the policy for safeguarding was unavailable however, after the inspection, the provider ensured a new and updated policy was in place.”
complaints handling
1 finding
minor“The person and their representative did have any concerns, they were not sure of how to report this or who to speak to.”
governance
1 finding
moderate“There were no current quality assurance processes in place, the service had not been operating for very long so there was not enough evidence to see how effective governance processes will be.”
incident learning
1 finding
minor“The provider was initially unclear of the reporting process. However, following the inspection, we were provided with policies and procedures which clearly indicated how to report on accidents.”