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Date of inspection: 12 to 25 February 2026. Goodwood Homecare is a domiciliary care service providing personal care to people living in their own homes. At the time of our inspection the service was supporting 25 people with the regulated activity of personal care. People were safe and were supported by staff in a person-centred way which encouraged their independence and promoted their dignity. People provided consistent feedback to us that staff were kind and caring and treated them with empathy. People were supported to make their own decisions and staff respected their choices. Risk assessments were in place to manage risks relating to people’s mobility, health conditions and their environment and staff were knowledgeable about how to manage these risks. Staff received a thorough induction and were well trained to meet the needs of the people they supported. Medicines were administered safely. People received their care calls on time. Staff had enough time to meet people’s needs safely and for staff to engage positively with them. Where changes in people’s care calls were needed, the provider was flexible and ensured care continued to meet people’s needs in the way they wanted. Care plans were person-centred and staff were knowledgeable about people’s likes and dislikes and preferences for care. The provider and staff worked closely with health professionals to ensure people received the care they needed and achieved positive health outcomes. There was a clear, positive culture in place which was passed down from the registered manager to office staff and to care staff. Staff were motivated and passionate about working towards the vision set by the provider to provide high quality person-centred care. The management team were supportive and flexible towards staff, making changes to their rotas when needed. Systems were in place to check the quality of the service and the provider was proactive in addressing any concerns identified to improve care going forward. The provider was heavily involved in the local community and had an open-door policy to the office. This enabled the public to visit and receive information about services they would benefit from.
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