Alcedo Care Liverpool received a Good rating across all five key questions at its first inspection in October 2022, demonstrating safe, person-centred care for 54 people with robust risk management, effective governance and a positive organisational culture. No breaches of regulation were identified and people consistently reported high satisfaction with the service.
Strengths
· Comprehensive, tailored risk assessments in place for each person including environmental risk assessments completed before care staff attended
· Safe staff recruitment with all required pre-employment checks completed and sufficient staffing levels
· Medication processes and systems in place to ensure people received medications safely, including PRN plans
· Staff trained, supervised and appraised in line with organisational policy; training monitored by registered manager and complex care nurses
· Person-centred care plans written with attention to detail reflecting individual preferences, routines, likes and dislikes
Quality-Statement breakdown (21)
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Preventing and controlling infectionGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff support: induction, training, skills and experienceGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independenceGood
responsive: Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activitiesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with others; Promoting a positive cultureGood
well-led: How the provider understands and acts on the duty of candourGood