First inspection of this newly registered domiciliary care agency rated Good across all five key questions. People were safeguarded, received reliable and personalised care, and the service was well-led with effective quality assurance.
Strengths
· Suitable safeguarding arrangements with staff trained and confident to escalate concerns
· Safe recruitment procedures including DBS checks
· Reliable visit scheduling with no missed or late calls reported
· Safe medication management with staff competency assessed
· Effective infection prevention and control with adequate PPE and COVID-19 measures
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure choice and control; end of life care and supportGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive, person-centred culture; duty of candour; continuous learningGood
well-led: Managers and staff being clear about their roles, quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people, the public and staffGood