First inspection of newly registered domiciliary care agency Curantis365, supporting 2 people with personal care, rated Good overall and across all five key questions. The service demonstrated safe care, effective person-centred support, kind and respectful staff, responsive care planning, and a well-led culture with robust governance and partnership working.
Strengths
· Staff trained in safeguarding and understood responsibilities to identify and report concerns
· Risk assessments in place for every person with detailed guidance for staff to manage risks
· Safe recruitment checks including DBS carried out
· Sufficient staffing levels to meet people's needs
· Medicines administered safely with accurate records and spot checks of staff practice
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End-of-life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Duty of candour and being open and honest when something goes wrongGood
well-led: Managers and staff clear about roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; working in partnership with othersGood