minor“We found some records had not been completed. This was addressed straight away, and we confirmed people had their medicines as prescribed.”
medication management
1 finding
minor“an additional check on medicines administration records was introduced as part of handover for staff to ensure any records with missed entries were identified straight away.”
governance
1 finding
minor“Some of the recruitment files we looked at had not followed the company policy around employment history. The registered manager took immediate action to audit recruitment files”
consent capacity
1 finding
minor“The provider had recognised improvements could be made to how MCA assessments and best interest decisions were documented as some covered more than one decision.”