Ansar Projects, a supported living and community homecare provider for people with learning disabilities and autistic people, received a Good rating across all five key questions at its first inspection under the new provider registration. The service demonstrated an outstanding commitment to person-centred, inclusive and empowering care, with innovative approaches to health, community participation, staff wellbeing and governance.
Strengths
· People were empowered to have maximum choice and control over their lives, supported by staff working in a least restrictive way.
· Innovative 'know your body' accessible health resources developed in partnership with national charities, recognised by the LeDeR Programme.
· Strong staff retention achieved through creative valuation strategies, providing consistent care from familiar staff.
· Person-centred staff team recruitment involving people using the service, including in interview processes.
· Ansar Champions of Excellence (ACE) group gave people meaningful opportunities to shape the service and develop community links.
Quality-Statement breakdown (20)
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Learning lessons when things go wrongGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independenceGood
responsive: Supporting people to develop and maintain relationships to avoid social isolation; support to follow interestsGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: How the provider understands and acts on the duty of candourGood