critical“The provider had not ensured they were up to date with current Government COVID-19 guidance for the use of personal protective equipment.”
staff training
1 finding
moderate“Staff had not had COVID-19 training.”
care planning
1 finding
moderate“Whilst people had risk assessments in place these did not always reflect all of their known risks and actions to take should these present themselves.”
complaints handling
1 finding
moderate
“the provider's response to this complaint did not work with the person to understand their concerns and take action to reduce the risk of these reoccurring.”
governance
1 finding
critical“Quality assurance tools had not identified where improvements were required at the service.”
record keeping
1 finding
minor“Improvements were required to the recruitment process as not all staff had their full employment history documented.”
leadership
1 finding
moderate“the provider's response had been, 'A very extreme course of action rather than supportive.'”