moderate“Timing is an issue especially with lateness. They are regularly half-an-hour to an hour late. We asked them to ring us and let us know, but they don't”
medication management
1 finding
minor“They don't write up what I have been given and I don't recall ever having a chart for them to record medication on”
staff competency
1 finding
minor“Some people expressed concern about the standard of some carers' ability to speak or write English.”
person centred care
1 finding
minor“A relative told us they had asked for female care staff, but male care staff had arrived on a couple of occasions.”