First inspection of Helping Hands Blackpool, a domiciliary care agency supporting 14 people, rated Good across all five key questions. The service demonstrated safe care, effective person-centred support, kind staff, responsive personalised care, and well-led management with effective auditing and a positive culture.
Strengths
· Safe recruitment procedures and staff deployed to suit specific needs of people
· Staff demonstrated good understanding of safeguarding and received training
· Medicines managed according to national guidelines by trained staff only
· Person-centred risk assessments completed in individual homes
· Effective PPE use and infection control measures including COVID-19 preparedness
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough; access healthcare services; working with other agenciesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to meet needs and preferences; supporting relationships and activitiesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff clear about roles; continuous learning; duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood