moderate“this system was not working effectively and there were numerous errors relating to staff signing in and out for visits and the length of visits being recorded incorrectly”
moderate“most of the information about managing the service being 'in their head'. They told us they still needed to develop systems for monitoring aspects of the service”
record keeping
1 finding
minor“risk assessments would have benefitted from more specific detail to guide staff in some areas of people's support”
care planning
1 finding
minor“not all of the information staff knew about people's likes and dislikes were recorded in support plans to support new staff members”
supervision appraisal
1 finding
minor“formalising systems for staff supervision and collecting feedback from people, relatives and the staff team”