West Park Care, a domiciliary care agency in Harrogate supporting 15 people with personal care, was rated Good overall and across all five key questions. Minor improvement areas were noted around specialist training, end-of-life care record-keeping, and developing the governance system.
Concerns (3)
minor
Staff training
: “Staff had not consistently completed specialist training, in areas such as dysphagia and Parkinson's Disease.”
minorEnd-of-life care: “Information was not consistently recorded about people's preferences and choices towards the end of their life.”
minorRecord keeping: “Checks were completed of medicines administration records and actions were taken if records were not properly or fully completed.”
Strengths
· Positive feedback about continuity of staff and reliable, punctual care workers
· Safe medicines management with staff competency assessed
· Detailed risk assessments for areas of identified risk
· Kind, caring and compassionate staff who promote dignity and respect
· Person-centred care plans reflecting individual needs
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies; supporting people to live healthier lives, access healthcareNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: End of life care and supportNot rated
responsive: Planning personalised care to ensure people have choice and controlNot rated
responsive: Meeting people's communication needsNot rated
responsive: Supporting people to develop and maintain relationships to avoid social isolationNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated
well-led: Engaging and involving people using the service, the public and staffNot rated
well-led: Continuous learning and improving care; duty of candourNot rated