Home Care Heroes Ltd received a Good rating across all five key questions at its first CQC inspection in December 2022, demonstrating safe, person-centred care for two people supported at home. The service showed strong leadership, well-trained staff, robust governance, and culturally competent care with no failure themes identified.
Strengths
· Person-centred care plans with detailed information reflecting people's choices, likes, dislikes and individual needs
· Safe medicines management systems in place with trained staff and robust recording procedures
· Effective safeguarding policies and up-to-date training enabling staff to identify and report concerns
· Comprehensive risk assessments kept under regular review to ensure safety and wellbeing
· Safe recruitment practices including DBS checks, proof of identity and address verification
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; Supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood