First inspection of KD Healthcare Ltd, a domiciliary care agency for people with complex physical disabilities, rated Good across all five key questions. Inspectors found safe, person-centred care delivered by well-trained staff under open, learning-focused leadership.
Strengths
· Robust learning from incidents and safeguarding concerns, with changes implemented (e.g. emergency PEG kits provided to all relevant people).
· Safe medicines management with clear care plan guidance and audits feeding back to staff.
· Thorough staff induction, competency checks and specialised training in complex health conditions and equipment.
· Person-centred care planning co-created with people, families and health professionals; people choose their own staff teams.
· Strong partnership working with health professionals; positive feedback from MDT colleagues.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Continuous learning and improving careGood