Severn Valley Home Care received a Good rating across all five key questions on its first CQC inspection in July 2022, with 19 people supported at the time. The service demonstrated strong person-centred practice, effective safeguarding, safe medicines management, and well-embedded leadership with no areas of concern identified.
Strengths
· People felt safe and protected from abuse; staff trained to recognise and respond to safeguarding concerns.
· Person-centred care planning with people and relatives involved in assessment and review of care plans.
· Kind, compassionate staff team who treated people with dignity, respect and promoted independence.
· Effective communication systems kept relatives promptly informed of changes.
· Registered manager provided strong leadership with regular spot checks, quality monitoring and open culture.