Ebor Home Care Ltd York Branch achieved a Good rating across all five key questions at its first inspection in June 2022, demonstrating safe, person-centred care delivered by well-supported staff with robust governance and quality assurance systems in place. No breaches of regulation or significant concerns were identified.
Strengths
· People received care from a regular team of staff and felt safe, with personalised risk assessments and care plans in place.
· Staff received safeguarding training and understood how to report concerns; incidents were reviewed to identify themes or trends.
· Robust recruitment process including DBS checks ensured only suitable staff were employed.
· Medicines were managed safely with trained staff and individual medication risk assessments.
· Staff completed induction and ongoing competency assessments; felt supported by the registered manager.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Learning lessons when things go wrongGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and supportGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: How the provider understands and acts on the duty of candour; Continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staffGood