ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.
VOL. 01 · ISS. 18 · UPDATED WEEKLY
← Directory Provider
Newcombe Home Care Services Limited
Leicestershire · East Midlands · Active since 27/0
Overall rating
Good
safe Good
effective Good
caring Good
responsive Good
well-led Good
Last inspection
3 years ago
03/Aug/2022 - 00:00
Inspected 3 years ago
Inspection reports (1) safe: Good effective: Good caring: Good responsive: Good well-led: Good
First inspection of Right at Home Loughborough rated Good across all five key questions, with people consistently describing safe, kind and person-centred care. No registered manager was in post at the time but one had been recruited and was applying to register, and the nominated individual provided effective oversight.
Strengths
· Every person said the service was safe and care was delivered by kind, compassionate and dedicated care workers
· Sufficient staff deployed with regular core team; calls on time and people received care as planned
· Medicines safely managed with annual training, competency reassessments, PRN protocols and regular audits
· Detailed risk assessments developed with people and reviewed regularly
· Structured induction, ongoing training, supervision, annual appraisal and unannounced spot checks Quality-Statement breakdown (21) safe: Systems and processes to safeguard people from the risk of abuseGood safe: Staffing and recruitmentGood safe: Using medicines safelyGood safe: Assessing risk, safety monitoring and managementGood safe: Preventing and controlling infectionGood safe: Learning lessons when things go wrongGood effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood effective: Staff support: induction, training, skills and experienceGood effective: Supporting people to eat and drink enough; access healthcare servicesGood effective: Ensuring consent to care and treatment in line with law and guidanceGood caring: Ensuring people are well treated and supported; respecting equality and diversityGood caring: Supporting people to express their views and be involved in making decisions; privacy, dignity and independenceGood responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood responsive: Supporting people to develop and maintain relationships and follow interestsGood responsive: Improving care quality in response to complaints or concernsGood responsive: Meeting people's communication needsGood responsive: End of life care and supportGood well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; working in partnershipGood well-led: Managers and staff being clear about their roles; understanding quality, risks and regulatory requirementsGood well-led: Engaging and involving people, the public and staffGood well-led: Duty of candourGood