Right at Home Aylesbury Vale and Chiltern received a Good rating across all five key questions at its first inspection following registration in 2021. The service demonstrated safe, effective, caring, responsive and well-led practice with strong person-centred values, robust recruitment, regular staff supervision and effective governance.
Strengths
· Robust recruitment processes ensure only suitable staff are selected
· Sufficient staffing levels with deliberate decision not to take on more clients until more staff recruited
· Electronic visit monitoring system alerts manager if staff are running late
· Person-centred care plans regularly reviewed with involvement of people and relatives
· Staff received induction, training and regular supervision/spot checks