ABS Care Ltd, a small family-run domiciliary care agency supporting eight people, was rated Good across all five key questions at its first inspection following registration in 2021. People received safe, personalised and compassionate care from a well-trained, well-supported staff team led by an engaged registered manager with strong governance oversight.
Strengths
· Personalised care reflecting people's preferences with regular reviews involving people and relatives
· Strong, kind relationships between staff, management and people using the service
· Robust medicines management with personalised plans, training, competency checks and audits
· Effective staff training and support, with the registered manager being a qualified trainer
· Good infection prevention and control including PPE, COVID-19 testing and business continuity planning
Quality-Statement breakdown (25)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Supporting people to develop and maintain relationships and avoid social isolationGood
responsive: Meeting people's communication needsGood
responsive: End of life care and supportGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive, person-centred, open, inclusive and empowering cultureGood
well-led: Understanding and acting on the duty of candourGood
well-led: Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood