In Home Care (Eastleigh) achieved a Good rating across all five key questions at its first inspection in April 2023, with 10 people receiving personal care. The service demonstrated strong person-centred care, safe medicines management, reliable staffing, and effective governance with no areas of concern identified.
Strengths
· People and relatives consistently reported feeling safe, with reliable and punctual staff visits and regular carers assigned.
· Medicines were managed safely using electronic MAR systems with alerts for missed administrations and staff competency assessments.
· Care plans were co-produced with people and their families, focusing on individual needs, preferences and personalised support.
· Staff demonstrated compassion and went above and beyond, including arranging special outings and sending personal gifts to people.
· Robust governance including audits of medicines, accidents, incidents, safeguarding and care records, with a service improvement plan.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: How the provider understands and acts on the duty of candourGood