minor“the internal audits were also a good quality; they were not carried out in a structured way.”
moderate“targeted and robust audits had not been consistently carried out within the community services section.”
consent capacity
1 finding
moderate“care plans did not always distinguish between the different legal responsibilities when caring for children, young adults and adults.”
care planning
1 finding
minor“Care plans in the U Matter 2 side of the service, did not provide sufficiently detailed information and guidance about people's needs.”
communication with families
1 finding
moderate“The only issue is that there is a lot of swapping of staff, often the office don't tell us in advance and we only hear on the day itself which can be traumatic for [person].”
leadership
1 finding
moderate“there had been a number of changes in leadership which had impacted on the overall organisation of the service.”