Humanity Care & Support Services received a Good rating across all five key questions at its first inspection in May 2022, with one person receiving well-planned, person-centred domiciliary care from consistent staff. No failure themes were identified; the service demonstrated strong governance, effective risk management, and very positive feedback from the person's relative and social worker.
Strengths
· Risks were assessed and managed comprehensively, including moving and handling, environmental and needs assessments.
· Person received care calls on time from consistent, regular staff who built positive relationships.
· Staff had completed relevant training including safeguarding, health and safety, and the Care Certificate.
· Person and their representative were actively involved in care planning and decision-making.
· Provider worked within MCA principles; capacity assessment completed and Power of Attorney verified.
Quality-Statement breakdown (20)
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: End of life care and supportGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood