moderate“There were inconsistencies within the governance of the service to ensure the provider was aware of all possible risks and regulatory requirements when providing a service.”
moderate“Although the provider had a failed visits policy, it did not include information about what staff should do if they were unable to gain access to a person's home or if the person did not answer.”
record keeping
1 finding
moderate“Where staff had supported the person with small shopping items on an ad-hoc basis...financial transaction records were not being kept or monitored by the provider.”
infection control
1 finding
moderate
“The provider was unaware of the requirement for staff to be involved in the twice weekly lateral flow device (LFD) COVID-19 testing programme for adult social care.”
supervision appraisal
1 finding
minor“Whilst we reviewed some records of staff supervision, the registered manager acknowledged that not all supervisions were formally recorded and would address this going forward.”
care planning
1 finding
minor“We received information from the person about a health condition that had not been highlighted in their care plan.”
staff training
1 finding
minor“the registered manager told us they were still trying to source practical moving and handling training for their staff, as all training courses had been covered online due to COVID-19.”
end of life care
1 finding
minor“the provider's care plan did not have a section to record people's wishes or advanced decisions at this stage of their life.”