Sentimex Care, a domiciliary care agency in Derby, achieved a Good rating across all five key questions at its first inspection in 2023. The service demonstrated strong person-centred care, effective multi-agency working, accessible leadership, and robust governance systems with no failures identified.
Strengths
· People and relatives consistently reported feeling safe and well-treated by polite, professional, and responsive staff.
· Robust safeguarding processes in place, with appropriate referrals made to the local authority when required.
· Medicines administration was well-managed, with staff trained and competency-checked before administering medicines.
· Care plans were personalised, regularly reviewed, and reflected people's preferences, goals, equality and diversity needs.
· Strong multi-agency working with GPs, district nurses, occupational therapists, and dementia teams to support people's health outcomes.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care; supporting people to develop and maintain relationships and to avoid social isolationGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood