Flamelily Care Ltd (Civility Care) received a Good rating across all five key questions at its first CQC inspection in May 2023. Minor gaps were noted in recruitment record-keeping and the formalisation of staff supervision, but overall the service demonstrated safe, person-centred care with strong leadership and positive feedback from people and relatives.
Concerns (2)
minor
Record keeping
: “we identified some gaps in employment history in recruitment files. The provider confirmed they would update their practice immediately.”
minorSupervision / appraisal: “The provider had not ensured all staff received a planned, structured formal supervision on a regular basis... these were not always recorded.”
Strengths
· People felt safe and staff demonstrated good understanding of safeguarding procedures
· Risks were well assessed with monthly care plan reviews and personalised guidance for staff
· Strong continuity of care through consistent, small staff teams who knew people well
· Person-centred care with people actively involved in assessment and care planning
· Staff described as kind, caring and respectful; relatives and service users highly complimentary