minor“We received comments about the communication, which at times was not easy because of language barriers. We shared this with the registered manager who assured us they would address this.”
end of life care
1 finding
minor“We discussed with the registered manager how information about people's wishes and the role of family members were not always documented. They assured us this would be addressed.”
person centred care
1 finding
minor“Most people and relatives had not been asked for feedback through surveys. The registered manager told us surveys would be sent to people, their relatives, staff and professionals in January 2023.”
leadership
1 finding
minor“Most did not know who the registered manager was. We discussed this with the registered manager and the provider. They assured us everyone would be contacted by the registered manager.”