Bluebells Helping Hands Limited was rated Good across all five key questions at this first inspection, with overwhelmingly positive feedback from people, relatives and staff. The service demonstrated a strong person-centred culture, safe and effective care delivery, and well-led governance with visible, supportive management.
Strengths
· Strong person-centred culture with caring, compassionate and highly motivated staff
· Consistent staff team who knew people well; no missed calls and staff turned up on time
· Safe medicines management by trained and competency-assessed staff
· Good infection prevention and control, including COVID-19 measures and PPE use
· Thorough recruitment checks and sufficient staffing levels
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting access to healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised careGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive, person-centred, open, inclusive and empowering cultureGood
well-led: Duty of candourGood
well-led: Managers and staff clear about roles; quality performance, risks and continuous learningGood
well-led: Engaging and involving people, public and staffGood