minor“where some people required a time delay between their medicines being administered and foods being offered, this was not consistently recorded.”
minor“information on signs and symptoms staff should look for could be more robust.”
staff competency
1 finding
minor“not all staff's competency to administer medicines assessments had been reviewed in line with the provider's policy or best practice guidance.”
consent capacity
1 finding
moderate“we found 2 examples where relatives had signed to give consent to care plans on behalf of their loved one as they were unable to do so due to their physical needs.”
communication with families
1 finding
minor“we received feedback from some relatives that they did not always know what actions had been taken when they shared feedback with the office.”