minor“Some people did say late changes were made to the rotas without them always being notified.”
consent capacity
1 finding
minor“We did note on two care records that family members had completed a consent form. There was no reference to them being the legal appointee to make decisions on the person's behalf.”
care planning
1 finding
minor“some did say that they could not access their care plan due to not being able to access the electronic care planning app.”