Tiger Lily Care, a small homecare agency in Kent, received a Good rating across all five key questions on its first inspection under the new provider registration. The service demonstrated safe, personalised and well-governed care with strong leadership, effective staff training and positive feedback from people, relatives and healthcare professionals.
Strengths
· People and relatives consistently reported feeling safe, with no missed visits and generally punctual care staff.
· Electronic medication administration records (EMARs) with regular audits and staff competency checks ensured medicines were managed safely.
· Care plans were personalised, including medical history, preferences, religion, communication needs and oral care.
· Staff received induction, regular training refreshers, competency checks, supervisions and spot checks.
· Registered manager was described as approachable, supportive and responsive to feedback from people, relatives and staff.