Prosperity Care and Wellbeing Ltd received an overall Good rating at its first CQC inspection in May 2022, with an Outstanding rating for Well-Led, reflecting exceptional leadership, a strong wellbeing culture, and consistently personalised outcomes for people with learning disabilities. A recommendation was made for the provider to consider current guidance on demonstrating outstanding responsive care, but no regulatory breaches were identified.
Strengths
· Exceptional leadership with Outstanding rating; registered manager and management team highly praised by staff, people, relatives and health care professionals
· Very low staff turnover enabling consistent, person-centred care from a stable team who knew people well
· Bespoke, holistic care planning rooted in Right Support, Right Care, Right Culture principles, enabling people to achieve personal goals and remain in the community
· Strong safeguarding culture with open 'no blame' approach; incidents and concerns analysed for trends and lessons shared across the service
· Provider accredited as a trainer in health and social care, developing bespoke training and competency frameworks tailored to individual needs
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Adapting service, design, decoration to meet people's needsGood
effective: Supporting people to live healthier lives, access healthcare services and support; Staff working with other agenciesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control; supporting people to develop relationships, follow interests and take part in activitiesGood
responsive: Meeting people's communication needsGood
responsive: End of life care and supportGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; continuous learning and improving careOutstanding
well-led: How the provider understands and acts on the duty of candour; managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirementsOutstanding
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsOutstanding
well-led: Working in partnership with othersOutstanding