Foos Care, a small domiciliary care agency supporting 12 people, was rated Good across all five key questions at its first inspection. People reported feeling safe, well cared for by trained staff, and praised the registered manager's person-centred and responsive leadership.
Strengths
· People felt safe with staff and were protected from abuse through robust safeguarding systems and training
· Detailed risk assessments covering home environment, mobility, nutrition, medicines and choking
· Robust recruitment procedures including DBS checks and references
· Staff received full induction, shadowing, mandatory and specialist training (e.g. PEG feeding, catheter care)
· Care delivered on time with consistency of carer
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive, person-centred, open and inclusive cultureGood
well-led: Duty of candour and being open and honest when things go wrongGood
well-led: Managers and staff being clear about their roles and understanding quality, risks and regulatory requirementsGood
well-led: Engaging and involving people, the public and staffGood
well-led: Working in partnership with others; continuous learning and improving careGood