First inspection of A&B Home Care Ltd, a domiciliary care agency supporting 29 people, rated Good overall and across all five key questions. Inspectors found safe, effective, person-centred care delivered by a well-trained, consistent staff team under open and transparent leadership.
Strengths
· Robust risk assessment and management with clear guidance for staff on medical conditions
· Safe medicines management with regular competency checks
· Good infection control with appropriate PPE use
· Open and honest culture with effective lessons-learnt processes
· Comprehensive induction and ongoing training programme
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; understanding quality, risks and regulatory requirements; duty of candour; continuous learningGood
well-led: Engaging and involving people using the service, the public and staff; working in partnership with othersGood