Alcedo Care Bury received a Good rating across all five key questions at its first inspection, with 18 people receiving safe, personalised, and well-managed care in their own homes. The service demonstrated strong governance, reliable staffing, and a positive culture, with no regulatory breaches identified.
Strengths
· People felt safe with staff and reported reliable, consistent care teams with familiar faces
· Robust recruitment processes with full pre-employment checks including DBS completed before staff worked with people
· Comprehensive induction and training programme including shadowing, face-to-face and e-learning, with additional clinical training for complex care
· Personalised, detailed care plans recorded electronically ensuring timely and accurate records
· Strong quality assurance framework including spot checks, audits, and root cause analysis with learning shared across staff