minor“Where people had 'as required' medicines there was not always an 'as required' protocol in place for staff to know when to give this medicine.”
staffing levels
1 finding
minor“The service had experienced staffing challenges which had led to the provider reviewing people's packages of care.”
missed or late visits
1 finding
minor“I haven't had any missed calls. I've had delayed calls, but I take that into consideration because of the traffic where I live”
care planning
1 finding
minor“Some people did say they had not seen their care plan for some time. One person said, 'Someone may have come a couple of years ago and done an update.'”
communication with families
1 finding
minor“Some people told us they were not asked for their views. We shared this with the registered manager who told us they would make sure those people were included.”