Dalchi Healthcare Limited received a Good rating across all five key questions at its first inspection, demonstrating safe, person-centred domiciliary care for one person. Minor issues around medicines recording and incomplete employment history records were identified but promptly addressed by the registered manager.
Concerns (3)
minor
Medication management
: “staff had assisted a person with skin creams on a small number of occasions without following all the steps in the provider's medicines policy”
minorRecord keeping: “Some records on staffs' previous employment history needed more detail. The registered manager told us they would take action to ensure they fully completed these records.”
minorStaff training: “The registered manager told us training on end of life care would be included into the next training planned for care staff.”
Strengths
· Consistent care staff providing support, with sufficient staffing levels and cover arrangements in place
· Care plans developed collaboratively with people and relatives, reflecting individual choices and preferences
· Registered manager responsive to feedback and demonstrated continuous improvement prior to and during inspection
· Strong safeguarding processes including staff training, policy, and safety-checking questionnaires
· Open, approachable leadership culture with regular engagement with staff, people and relatives