moderate“Systems were in place to ensure people received a good service. However, these processes required embedding in to practice.”
care planning
1 finding
moderate“Some care plans required review to ensure they were reflective of people's needs. For example, one care plan did not include instructions on how to move someone who used a hoist.”
person centred care
1 finding
moderate“Some people and their relatives didn't feel involved in the initial assessment or care planning arrangements. This had not been identified as part of the quality monitoring system.”
staff training
1 finding
minor“Staff received appropriate training and support to carry out their role and develop their skills and knowledge. However, some training was not always effective.”
record keeping
1 finding
minor“We viewed some medication records and medication audits and found some gaps in recording had been identified.”
leadership
1 finding
minor“one person commented about requesting a female carer and a male carer arriving on three occasions.”