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We carried out this assessment between 11 December 2023 and 12 December 2023. We looked at how CM Supported Living Services assessed and planned for people's care needs, and how they trained and supervised staff to support people according to their needs and preferences. CM Supported Living Services supports people with personal care in their own homes, including supporting people recently discharged from hospital to regain their independence. The provider's processes and procedures supported staff to deliver good quality care which met people's needs and respected people's wishes and dignity. The provider had expanded their induction for new staff to support them where necessary to adapt to different cultural and professional expectations. This showed leadership and innovation in developing best practice in response to changes in the adult social care sector.
npm run etl:reports -- --location 1-10633463360.CM Supported Living Services received a Good rating across all five key questions at its first CQC inspection in January–February 2022, with relatives expressing strong praise for the quality of care. No regulatory breaches or failure themes were identified; the service demonstrated effective governance, person-centred care planning, and strong partnership working.