Suzanne Farris Ltd Main Office, a specialist domiciliary case management service for people with acquired brain injuries, received a Good rating across all five key questions at its first inspection. The service demonstrated strong person-centred care, effective multi-disciplinary working, and robust governance led by a knowledgeable and accessible registered manager.
Strengths
· Comprehensive, person-centred risk assessments with clear mitigation instructions, including specialist healthcare professional input
· Bespoke staff teams recruited and trained specifically for each individual, including specialist training in areas such as epilepsy and respiratory physiotherapy
· Strong multi-disciplinary team collaboration with professionals including paediatric nurses, speech and language therapists, and respiratory physiotherapists
· Highly responsive and accessible registered manager, available evenings and weekends in emergency situations
· Robust governance systems including regular medication audits and staff team meetings