moderate“Some systems were in place to monitor the service provided but these needed to be formalised and implemented.”
supervision appraisal
1 finding
moderate“Although observations and spot checks of the staff performance had been undertaken records to support this, and of supervisions had not been completed.”
care planning
1 finding
minor“There had been some changes to the support provided to the person, but the care plan had not been updated to reflect this.”
staff competency
1 finding
minor“staff had not had a competency assessment completed following this training to ensure they administered medicines safely.”
record keeping
1 finding
minor“they have learnt lessons to ensure formal records were completed to demonstrate how they maintained oversight of the service.”