Duratem Supported Living Ltd received a Good rating across all five key questions at its first CQC inspection in May 2023, supporting 2 people with domiciliary personal care. The service demonstrated safe, person-centred care with strong leadership, positive relative feedback, and well-embedded systems for safeguarding, training, and quality assurance.
Strengths
· Relatives spoke positively about staff, with one saying 'They are brilliant, they are really helpful' and another noting 'first time we have had peace of mind'
· Robust risk assessments in place covering moving and handling, physical environment and personal care, reviewed every 6 months
· Strong recruitment practices including DBS checks, employment references and proof of identification
· Staff received regular 1-to-1 supervision and induction training covering health and safety, first aid, safeguarding and moving and handling
· Person-centred care plans developed with involvement of people and relatives, signed by service users
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships; follow interests and activitiesGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Continuous learning and improving careGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; working in partnership with othersGood