moderate“They only send males. She doesn't like having a male carer and she won't let the male carer do her personal care, so I end up having to do it.”
communication with families
1 finding
moderate“I have reservations about some of some staff's English, some don't know what slippers are. I have to explain everything to them.”
missed or late visits
1 finding
minor“They arranged to come between 8am and 8.30am but sometimes it can be 9.45am.”
staffing levels
1 finding
moderate“We get 5 minutes travel time between clients, sometimes I'll have to travel up to 12 minutes between clients and to do this I have to rely on clients not using the full time of their visit.”
governance
1 finding
minor“To be honest I've given up talking to them. The management is not good and very disorganised.”
staff competency
1 finding
minor“One staff member we spoke with said they had not had their medicines competency assessed.”