First inspection of this small reablement-focused domiciliary care agency rated Good across all five key questions. Inspectors found safe recruitment, person-centred care planning, strong infection control and effective management oversight, with positive feedback from people and relatives.
Strengths
· Safe recruitment with DBS checks, references and exploration of employment gaps
· Regular staff competency checks and induction with shadowing of experienced staff
· Continuity of care with small, regular staff team known to people
· Robust infection prevention and control with PPE training and competency checks
· Person-centred care plans developed with people and families, including communication needs in accessible formats
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff skills, knowledge and experienceGood
effective: Staff working with other agencies; supporting people to access healthcare servicesGood
effective: Supporting people to eat and drink enough with choice in a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Ensuring people are well treated and supported; equality and diversityGood
responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and controlGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Meeting people's communication needsGood
responsive: End of life care and support; Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Working in partnership with othersGood
well-led: Continuous learning and improving careGood