Alcedo Care Wigan received a Good rating across all five key questions at its first CQC inspection in June 2022. The service demonstrated safe, person-centred care with effective governance, strong staff training, and an open and transparent leadership culture.
Strengths
· Robust safeguarding systems and staff trained to recognise and report abuse
· Medicines managed safely with staff competence assessed prior to administration
· Person-centred care plans developed with involvement of people and relatives, updated in real time via mobile app
· Strong communication support including Makaton, braille, large print and language-matched staff
· Open and transparent culture with approachable leadership and regular staff supervision
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink; working with other agencies; supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture; duty of candourGood
well-led: Managers and staff being clear about their roles, quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people, the public and staff; working in partnership with othersGood
well-led: Continuous learning and improving careGood