First inspection of Glassmoon Services Limited, a supported living provider for people with learning disabilities and autistic people, rated Good across all five key questions. The service demonstrated strong person-centred culture, safe staffing and medication management, robust training and a positive, empowering leadership approach aligned with Right Support, Right Care, Right Culture.
Strengths
· Strong person-centred culture built around each individual's specific needs
· Robust safe recruitment with deliberate over-recruitment to ensure adequate staffing
· Extensive staff training programme (168 hours in first 12 weeks) with strong induction
· Effective electronic medication administration record system with regular competency checks and STOMP principles applied
· Detailed and accurate risk assessments enabling positive risk-taking and independence
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk from abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised careGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood