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Date of assessment: 06 January 2026. Dagenham provides care to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social provided. At the time of the assessment there was one person receiving personal care. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. We have assessed the service against ‘right support, right care, right culture guidance to make judgements whether the provider guaranteed people with a learning disability or autistic people, respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. This was a planned assessment of all quality statements under the key questions of safe, effective, caring, responsive and well-led. This service registered with us on 25 May 2021, and this was their first assessment. The service has been rated good following this assessment. The provider assessed people’s care needs to ensure these could be met by staff prior to people being supported with care, however we found some risk assessments were not robust in relation to people’s complex care needs. The care plan also did not have the detailed information about people diagnosis and prompted choice. There were systems in place to safeguard people from abuse. The provider addressed all of these issues shortly after our site visit. People felt the staff treated them with respect kindness and maintained their dignity when providing support. Staff completed an induction at the beginning of their employment and received ongoing support through training and supervision. Staff reported having a positive relationship with the provider and felt communication was effective. The service had enough staff employed to keep people safe. Recruitment processes were robust and there were enough staff working at the service to support people safely. Staff were provided with personal protective equipment (PPE) to protect people from the risk of cross infection. Systems to monitor the quality and safety of the service were in place but they were not effective.
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