Walfinch Kingston & Weybridge, a small domiciliary care agency supporting 17 people with personal care, was rated Good overall and across all five key questions at its first inspection. Inspectors found safe, effective, person-centred care with strong recruitment, training, medicines management and engaged leadership.
Strengths
· Kind and caring staff who treat people with dignity and respect
· Sufficient staffing with no recorded delays to visits and adequate time during calls
· Safe recruitment processes including DBS checks and references
· Safe medicines administration with online recording, alerts, audits and competency checks
· Person-centred care plans including detailed preferences and communication plans
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive, person-centred culture; duty of candour; engaging people and staffGood
well-led: Managers and staff clear about roles; quality performance, risks and regulatory requirements; continuous learning; partnership workingGood