moderate“some staff were not always sure when and how to report safeguarding issues to the local authority safeguarding team. The provider took immediate action to address this.”
moderate“Whilst the provider was notifying CQC of allegations of abuse, they were doing so after the local authority team had investigated allegations.”
complaints handling
1 finding
moderate“some people told us they found it difficult to access senior staff and that their complaints or concerns were not always acted upon. The registered manager took action to address this.”
record keeping
1 finding
minor
“some people reported that their previous logs and care plans had been removed when the provider introduced a new electronic care planning and care record system.”
infection control
1 finding
minor“some people told us some staff did not always wear masks.”